EXPERIENCE

Sr. Director Digital Marketing & Distribution
08/2022 - present
Cape Resorts — Remote
  • Manage digital strategy for 10 properties, utilizing omni-channel marketing approach, combining SEO, SEM, email, social and OTA initiatives to drive revenue and overall success and positioning of hotels.
  • Develop KPIs in-line with budget to achieve optimal results.
Congress Hall
Sr Manager CEX Digital
06/2021 - 08/2022
Cendyn — Remote
  • Hotel digital marketing account manager responsible for the strategic planning and overall success of a portfolio of 37 hotels.
  • Review and communicate performance and strategy, suggesting campaign optimizations to continuously improve results.
Cendyn
Digital Marketing Manager
05/2017 – 07/2020
Hersha Hospitality Management — Philadelphia, PA
  • Managed digital marketing strategies for 44 properties, including SEO, SEM, social and email marketing.
  • Managed OTA listings and content. Digital asset management.
HHM
Direct Business Distribution Manager
02/2014 – 05/2017
AMResorts (Hyatt Inclusive Collection) — Newtown Square, PA
  • Managed direct channels for 64 all-inclusive resorts. Channel management, budgeting.
  • Coordinate marketing strategies. GDS, Booking Engine, Web and Call Center channels.
AMResorts
Front Office Manager
08/2012 – 02/2014
The Windsor Suites — Philadelphia, PA
  • Managed front office, concierge, bell & door teams & night audit. Budgeting, SOP’s, payroll.
Windsor Suites
Front Office Manager
01/2012 – 08/2012
Revel Resort & Casino — Atlantic City, NJ
  • Preopening team. Managed front office, concierge, bell & door teams.
Revel Resort & Casino
Front Office Manager
08/2009 – 01/2011
The Surrey Hotel — New York, NY
  • Preopening team. Managed front office, concierge, bell & door teams.
The Surrey Hotel
Guest Service Manager
07/2008 – 11/2008
Royal Caribbean Cruises
  • Managed guest services, on-boarding and deboarding process. Safety & security.
The Freedom of the Seas
Front Office Manager
04/2007 – 05/2008
The Gramercy Park Hotel — New York, NY
  • Opening team. Managed front desk, concierge, bell & door teams.
Gramercy Park Hotel
Front of House Manager
09/2003 – 03/2007
Landmark Mandarin Oriental Hotel — Central, Hong Kong
  • Preopening team. Managed front desk, concierge, guest relations, bell & door team’s.
Landmark Mandarin Oriental Hotel
Rooms Division Task Force Manager
09/2005 – 12/2005
Mandarin Oriental Hotel Tokyo — Nihonbashi, Tokyo
  • Preopening team. Managed front office, concierge, guest relations, bell & door team’s.
Mandarin Oriental Hotel Tokyo
Front Office Manager
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Mandarin Oriental New York — New York, NY
  • Managed front desk, bell and door team. NYC Union experience.
  • Task force rooms division manager — Tokyo hotel opening.
Mandarin Oriental Hotel New York
Front Office Manager
01/2002 – 07/2003
Sofitel Hotel Philadelphia
  • Managed front desk, concierge, bell & door teams.
Sofitel Philadelphia
Omni Hotel at Independence Park
10/1998 – 01/2002
Philadelphia, PA
  • Corporate Sales Manager, Assistant Food & Beverage Manager, Assistant Front Office Manager, Night Auditor, Front Desk Agent, Bellman, Doorman.
Omni Hotel at Independence Park Philadelphia